About the Organisation
Who are they?
History
In 2002, Community Addictions Management Programme (CAMP) was launched by the Institute of Mental Health. CAMP managed to treat 1000 patients per year in its first five years. The National Addictions Management Service was founded in August 2008 to cope with the growing demand of individuals with addiction problems.
Their Mission
- Provide high quality, accessible and affordable care that is evidence-based and localized to suit our population.
- Educate and engage the public on addiction prevention and treatment.
- Reduce stigma and barriers to seeking treatment.
- Raise standards of care through training and education.
- We will treat patients and their families with respect, dignity and fairness.
- We believe in treating the whole person in recovery, and not just the disease of addiction.
- We believe that any patient who desires to change can change with the appropriate support and resources.
Their Values
What do they do?
NAMS provides services that treat problem gambling and behavioral problems, such as internet and gaming addiction. They also treat substance addiction, like drugs and alcohol. The services they provide are:
Assessment and treatment of addictive disorders by a multi-disciplinary team of psychiatrists, councilors, psychologists, and social workers
- Individual, group and family therapy
- Public education talks
- Training for health care and service staff
- Development of community services and programmes
- Addiction research
Who are their clients?
The NAMS serves a variety of clients, such as:
- Gambling addicts
- Drug addicts
- Computer/Internet addicts
- People who come for detoxification and rehabilitation
Current Situation
Web presence
The NAMS does not have much web presence. A simple search on Google for help for problem gambling in Singapore yields only one result about the NAMS, and it is not prominently displayed at the top. Instead, it is somewhere at the bottom. In addition to not having any Web 2.0 components, like hosted services and web applications, they do not provide any new media tools. For example, they do not possess a Facebook group, and they do not have any animations on their website. However, they do allow you to download some educational files, meant to enlighten their possible clients on the symptoms of their problems.
is their website Effective and practical?
We feel that the website is effective and practical, because it is easy to find the gambling and addiction helplines. The website also provides a lot of information on the various types of addictions. It is also possible to download educational materials on gambling and other addictions.
However, they lack an email address, making it impossible to email them. We feel that this is bad, as it would make it more difficult for a potential client to contact them. We also understand that it might be difficult or embarrassing for someone with such problems to do a walk-in consultation or make a phone call. They might feel much better if they have an email address to write to.
is the Website up to date?
Yes. They have recently launched a new outpatient clinic in the IMH, and they have uploaded pictures on their website, presumably to show their potential clients the new facilities available.
What’s lacking
In our opinion, there are a few things lacking in this website. For example:
- They lack flash animations
- They do not possess any form of social media. They have no links to Facebook, Twitter, etc.
- They do not have live chat, where some members of staff communicate with potential clients via instant messaging.
- It is currently impossible to contact them via email, because they do not show it prominently on their website. They do not even have a “Contact Us” page.
- They do not use good grammar.
- GamCare in the United Kingdom.
- National Council on Problem Gambling in Singapore.
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